It’s no secret that the healthcare landscape is changing. In this increasingly consumer-driven market, providers are not only expected to deliver top-notch care, but also to take on the added responsibility of behaving like a brand — monitoring customer satisfaction, responding to patient reviews and, most importantly, competing for patient business. And, like a brand,Read more
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Marketing is the new norm for healthcare providers. Many are becoming more conscious of their need to clearly articulate their services, expertise, and values while providing a vehicle for user reviews, and maintaining an intuitive website and patient communication strategy. With a range of demands that require valuable resources like time, money and manpower, addressingRead more
Eighty-five percent of Americans believe oral health is important to overall health; however, only 58 percent visited the dentist one or more times last year. To help overcome possible financial barriers, many dental service organizations (DSOs) offer patient financing. Nevertheless, for many, financing continues to be an afterthought in patient conversations and an extra hurdleRead more
The annual HFMA conference didn’t reveal startling new insights about the state of the healthcare industry. Rather, it reaffirmed that providers are still struggling with revenue cycle concerns voiced in 2017. Which leads us to wonder… why, despite extensive vendor product development, have these problems remained? Before we examine the why, let’s take a lookRead more
Having trouble attracting and retaining your dental clientele? You’re not alone. High deductible insurance plans coupled with HSA/FSA limitations have many consumers baulking at the out-of-pocket expense associated with dental care. In fact, cost has risen to the number one reason why patients avoid routine visits to the dentist. Regardless of income, age or dentalRead more
Today, nearly every hospital, surgery center or physician practice struggles to collect patient payments. As patient responsibility for payment increases—both in total cost and in proportion of revenue—so does the problem. On top of that, the longer it takes providers to collect payment, the less likely they are to collect the full bill. So, whatRead more
Modern consumers know how to shop. Gone are the days when bedraggled bargain-hunters trudged from store to store, looking for the best deal. Now, a quick online search can yield top products sorted by quality, availability and price. The same should be true for healthcare costs. All too often, patients come out of an examRead more
When it comes to financial literacy, nearly two thirds of Americans lack a strong understanding of basic money matters like saving, investing and borrowing. Furthermore, this unsettling trend impacts more than just the end consumer. Many dental practices and networks struggle with staff members’ willingness to initiate in-depth patient financing conversations. Explaining loan terms, howRead more
This post is the first of a series of articles where Health Credit Services weighs in on the Roadmap to the Patient Financial Experience of the Future white papers published by HIMSS Revenue Cycle Improvement Task Force. HCS is the proud sponsor of the 2018 HIMSS RCI Task Force. The rise in high deductible plansRead more
Health Credit Services Partners with HIMSS Revenue Cycle Improvement Task Force to Promote Vision for the Next Generation of Revenue Cycle Management CHARLOTTE, N.C. – Health Credit Services (HCS), a technology-driven patient financing company, is excited to announce its partnership with the 2018 HIMSS Revenue Cycle Improvement (RCI) Task Force. Keeping administrative cost containment, interoperabilityRead more
